Privacy Policy

1. Introduction

Universal General Trading (“UGT”, “we”, “us”, or “our”) respects your privacy and is committed to protecting any information you share with us through this website. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

2. Information We Collect

We collect information you voluntarily provide when you use our contact form or otherwise reach out to us, including:

• Your name, email address, and phone number
• Your company name and the content of your message or inquiry

We do not knowingly collect sensitive personal information, and we do not require account creation to browse this website.

3. How We Use Your Information

• To respond to your inquiries and requests for quotes
• To communicate with you about our products and services
• To improve our website and offerings

We do not sell or rent your personal information to third parties.

4. Data Retention & Security

We retain inquiry information only as long as necessary to respond to and follow up on your request, and take reasonable technical and organizational measures to protect it against unauthorized access, loss, or misuse.

5. Third-Party Services

Our contact form is processed through a third-party email delivery provider solely to route your message to our team. This site does not use tracking cookies or advertising trackers beyond standard, privacy-respecting analytics that may be added to measure site performance.

6. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us using the details below.

7. Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected] or +971 2 563 5700, P.O. Box 9697, Musaffah, Abu Dhabi, UAE.